Compassionate Mind Training Group Terms and Conditions — Compassionate Mind Training Group

Compassionate Mind Training /Sustain Psychology

Group Terms & Conditions

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply personal development courses which include pre-recorded webinars, worksheets, live workshops and email support (the Services) to you. These terms cover offers where there is a financial charge and those provided at no financial charge.

1.2 Why you should read them. Please read these terms carefully (especially clause 9 and clause 13) before you submit your order to us. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. Dr Rebecca Chasey is registered as a Sole Trader operating under the business name Sustain Psychology. Our company is registered with the Information Commissioning Office registration number is ZB074457 and our registered office is at 1 Barnfield Crescent, Exeter, Devon, EX11QT.

2.2 How to contact us. You can contact us by writing to us at, connect@compassiontraining.co.uk or info@sustainpsychology.co.uk, 1 Barnfield Crescent, Exeter, Devon, EX11QT.

2.3 How we may contact you. If we have to contact you, we will do so by writing to you at the email address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails. Unless otherwise stated in these terms, “webinar” means a pre-recorded workshop or a live workshop.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Services. This might be because a course is fully booked, because we do not have enough participants to run the course, because of unexpected limits on our ability to deliver the Services which we could not reasonably plan for, or because we have identified an error in the description of the Services.

3.3 Our Services are available only to residents in the UK. If you are located outside of the UK, we are not able to provide you with services.

3.4 When we will provide the Services. The live workshops will be provided on the dates specified, subject to change in accordance with clause 4.2.

3.5 Who will deliver the Services. The groups will be delivered by Dr Rebecca Chasey and Claire Turner. While both of the group teachers/ facilitators will contribute to the groups and will endeavour to both be present in each teaching session there may be sessions where personal circumstances mean that only one facilitator may deliver the session.

3.5 Materials accompanying the course. Audio recordings, handouts of slides and any additional written information accompanying the sessions will be made available to participants at least 48 hours following the delivery of the session on the compassiontraining.co.uk website. Access to Our Site is free of charge.

3.6 Accessing the course materials. It is your responsibility to make any and all arrangements necessary in order to access Our Site. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

3.7 Use of Our Site is subject to Our Website Terms & Conditions. Please ensure that you have read them carefully and that you understand them.

4. Our rights to make changes

4.1 Minor changes to the Services.

We may change the Services:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements.

4.2 Other Changes to the Services. We shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond our reasonable control.

4.3 It may be necessary for us to make changes to the date and time of a live workshop due to the unavailability of the presenter as a result of ill health or other reasons outside of our control. If this occurs we will notify you and rearrange the live workshop to an alternative date and time.

4.4 In some limited circumstances, We may need to suspend the provision of content and/or materials (in full or in part) to fix technical problems or to make necessary minor technical changes,

4.5 If the period of delay or non-performance continues for 12 weeks, you may terminate this agreement by giving 7 days written notice to us.

5. Your obligations

5.1 You must keep your log in details secure. In order to participate fully in the Services and be able to access the pre-recorded materials and handouts which form part of the course you must register for a personal account on our website. You must treat your user name and password as confidential. You must not disclose them to any third party.

5.2 What we will do if we think you’ve not complied with these terms. We have the right to disable any user name or password at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

5.3 What you must do if you think someone knows your log in details. If you know or suspect that anyone other than you knows your user name or password, you must promptly notify us by writing to info@sustainpsychology.co.uk, 1 Barnfield Crescent, Exeter, Devon, EX11QT or telephoning 07870898952

5.4 Your responsibility for your computer equipment. You are responsible for configuring your information technology, computer programmes and software to access our Services and for your internet connection. You should use your own virus protection software.

5.5 Personal use only. We will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services and the resources and materials accompanying the course (handouts, slide copies, audio recordings) for your personal private use only. You may not use the Services for commercial, business or re-sale purpose

6. Your rights to end the contract

6.1 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For Services bought online you have a legal right to change your mind within 14 days and receive a refund subject to the provisos in clause 6.2. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

6.2 When you don't have the right to change your mind. You do not have a right to change your mind in respect of the Services, once these have been delivered, even if the cancellation period is still running.

6.3 How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order. However, once the Service has been delivered you cannot change your mind, even if the period is still running. If you cancel after we have started to deliver the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind.

7. How to end the contract with us (including if you have changed your mind)

7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Email. Email us at info@sustainpsychology.co.uk. Please provide your name, home address, details of the order and email address.

(b) By post. Write to us at 1 Barnfield Crescent, Exeter, Devon, EX11QT, including details of what you bought, when you ordered or received it and your name and address.

7.2 How we will refund you. If you cancel in accordance with clause 6.1, we will refund you the price you paid for the Services by the method you used for payment e.g. if no direct payment is levied for a programme or course then zero price refund is due if you cancel.

7.3 When your refund will be made. We will make any refunds due to you as soon as possible and in any event within 14 days of your telling us you have changed your mind.

8. Our rights to end the contract

8.1 We may end the contract if you break it. We may end the contract for the Services at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b) we reasonably believe your continuing participation in the Services is likely to be detrimental to the health or wellbeing of our course leaders or other participants;

No refunds shall be given in these circumstances.

8.2 We may withdraw the Services. We may write to you to let you know that we are going to stop providing the Services. We will let you know at least 14 days in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for Services which will not be provided.

9. Ensuring a Safe Space– please read this section carefully

9.1 Your acknowledgements before you start the Services.

You acknowledge that:

(a) the Services are not designed or intended to be therapy. The course leader will not be in therapeutic relationship with you and does not owe you a duty of care as a therapist;

(b) the Services may bring up issues or trigger emotional reactions. You are responsible for your own wellbeing and should step away from the session if you’re finding it emotionally challenging;

(d) you will take all reasonable steps to ensure your safety online including not disclosing information which would allow others to identify where you live.

9.2 Your promises to us and the other participants. You promise to:

(a) keep confidential any personal information disclosed by other participants during the course to ensure that the Services are a safe space for everyone involved;

(b) treat the other participants with respect and not say or do anything which may be offensive to other participants;

9.3 Maintaining a safe space for all participants. We have to ensure that our Services are a safe space for everyone we takes part. In order to do this:

(a) we reserve the right to remove you from a live course if your behaviour is causing distress or upset to other participants;

(b) we reserve the right to cancel your contract under clause 8.1(b) if we reasonably believe your continuing participation in the Services is likely to be detrimental to the health or wellbeing of our course leaders or the other participants.

(c) whilst we seek to provide a safe space for all participants we are not responsible for liable for anything that other students say or do on the course.

10. Confidentiality and how we may use your personal information

10.1 Our duty of confidentiality to you. All information that you share with us during the Services is confidential. We shall not disclose any information that you provide to us to any third party without your prior consent, except in the case of emergency if we reasonably believe that your mental or physical health requires urgent treatment or we are concerned about the safety of someone else, including a child or vulnerable adult. In these circumstances we may disclose information to your doctor or other health professional.

10.2 How we will use your personal information. We comply with relevant data protection legislation. See our privacy policy for full information on how we use your personal data [LINK]. We will only share your personal information with the third parties listed in clause 10.1.

10.3 Supervision The course facilitators are required to undertake supervision regarding the course sessions as part of their ongoing training in compassionate mind training facilitation. Issues arising in the discussions and delivery of sessions may be discussed in supervision. In such instances all discussions will be anonymised.

10.4 Our records of the sessions. The course facilitators may keep brief anonymised notes regarding the sessions in order to support discussions in supervision.

11. If you are unhappy with the Services

11.1 How to tell us about problems. If you have any questions or complaints about the Services, please contact us. You can contact us by writing to us by email at info@sustainpsychology.co.uk

11.2 Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the Services. Nothing in these terms will affect your legal rights.

12. Price and payment

12.1 Where to find the price for the Services. The price of the Services (which includes VAT) will be the price indicated on the order pages when you placed your order.

12.2 We may from time to time change our prices. Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services as summarised at clause 11.2.

13.3 No responsibility for sites we link to. We are not responsible for the content or any viruses, bug or other harmful code on any website that we link to.

13.4 Disclaimer: None of our content or materials constitutes advice on which you should rely. It is provided for informational and educational purposes only. We do not make any representation or warranties with respect to the accuracy, applicability, fitness or completeness of any of our Content. We do not make any guarantees or warranties for the results or outcomes obtained from attending the training course. The information in the Content represents the views and opinions of the original creators of such Content and does not necessarily represent the views or opinions of Us. We disclaim any and all liability to you for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the Content, which is provided as is and without warranties.

14. How you may use our course materials

14.1 Ownership of the intellectual property rights in the course. We are the owner or the licensee of all intellectual property rights in the Services, and in the materials (including pre-recorded webinars, handouts and worksheets) provided to you as part of the Services (Materials). The Materials are protected by copyright laws and treaties around the world. All such rights are reserved.

14.2 How you may use the Materials. You may print off one copy of the handouts and worksheets for your personal use. You may download the pre-recorded audios for your personal use.

14.3 You must not modify or copy the Materials. You must not modify the paper or digital copies of any Materials you have printed off or downloaded in any way, and you must not use, copy, modify, distribute or reproduce any part of the Materials (for example, illustrations, photographs, video or audio sequences or any graphics) without our prior written consent.

14.4 You must not share the Materials. You may not share the Materials (or any part of them) on social media or distribute them on any file sharing platform. You must not download images from the pre-recorded webinars which form part of the Materials. You must not develop, support or use software, devices or scripts to scrape the Materials or our website.

14.5 You may not use the course content for commercial purposes. You may not sell the Materials (or any part of them). You must not resell images from the pre-recorded webinars which form part of the Materials.

14.6 You may not record the online teaching sessions. You are not permitted to live stream or record or distribute any audio and visual images from the sessions without our agreement. We are not permitted to live stream or record or distribute any audio and visual images from the sessions without your agreement. If either party wish to record sessions, then (i) both parties must have agreed to this in advance of the session and (ii) such agreement must be recorded in writing.

14.7 Our rights if you breach this clause 14. Without prejudice to any other rights or remedies that we may have, you acknowledge and agree that damages alone would not be an adequate remedy for any breach of the terms of this agreement. Accordingly, we shall be entitled to the remedies of injunctions, specific performance or other equitable relief to protect our intellectual property rights in the event of any threatened or actual breach of these terms by you.

15. Rules about linking to our website and materials

15.1 Linking to our home page. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

15.2 No endorsement. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

15.3 Only link from websites owned by you. You must not establish a link to our website in any website that is not owned by you.

15.4 No framing. Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page.

15.5 Right to withdraw. We reserve the right to withdraw linking permission without notice.

16. Other important terms

16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation (this may happen, for example, if We sell Our business). We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

16.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses in these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

16.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.